FAQ_EH_gbWhen are the registrations open?
→ From October 2018 until February 28, 2019.
Reminder: no registration form will be accepted after this date!

How can I obtain a registration form?
→ You normally received the registration form during your participation in the last edition of Mineral & Gem. If not, just send us an e-mail to request it: info@sainte-marie-mineral.com.

How to fill the registration form?
→ On the first page of the form, precise your personal information as well as your location during the latest edition.
- Θ If you wish to keep the same place:
- ♦ cross ‘OUI’ (I wish to keep the same place),
- ♦ calculate the amount of the deposit,
- ♦ precise the mean of payment (credit card, money transfer, cheque),
- ♦ date and sign the form.
- Θ If you wish to enlarge or change your place:
- ♦ cross ’non’ (I do not wish to keep the same place),
- ♦ precise your new wishes on the second page of the form in the frame ‘Remarques/Comments’,
- ♦ Do not precise any amount for the deposit. It will be requested when we let you know if your request for a new location is possible or not,
- ♦ date and sign the form.
All the locations can be seen on our maps to download and on our interactive map.

How to let us have your registration form?
→ By e-mail: info@sainte-marie-mineral.com
→ By fax:
→ By mail: Mineral & Gem, 5 rue Kroeber Imlin, F – 68160 SAINTE MARIE AUX MINES

Until when can I pay my deposit?
→ If you wish to keep the same location as during the latest edition, your deposit must be paid when you register, latest on Feb. 28, 2019. Without your deposit, we will not be able to reserve you your location.
→ If you wish to enlarge or change your location, the deposit will be requested to you when we make you an offer for a place (in March or April) and after you have accepted it. You will then have 5 to 10 days to pay this deposit, otherwise we shall not be able to reserve you your location.

When does the balance have to be paid?
→ On May 31, 2019 latest. We remind you that no payment will be accepted during the show, and that without the payment of the balance after May 31, 2018, we shall not be able to reserve you your location. We remind you also that a fixed allowance of 40€ will be owed in case of delay of payment (recovery costs – Art.L441-6 and D441-5 from ‘code de commerce’).

What is the confirmation of location?
→ Once you have paid your deposit, you will be sent a confirmation of location with all the services included with your stand, the deposit you paid and your rest balance. You still have the possibility to order extra material until May 31st with the attached coupon.

How can I get an invitation letter for a visa?
→ Only after you have received your confirmation of location, you may request an invitation letter for a visa. In that case, please let us have by e-mail (info@sainte-marie-mineral.com) the photocopy of the passport of every person needing a visa. You will then be sent from March on our official letter by e-mail.

What is the procedure for the customs clearance of my goods?
→ Please download the official procedure provided by the French customs.

Can I exhibit with my own furniture?
→ For safety reasons, only tables and furniture from the Organisation are authorized.

How can I find an accommodation?
→ For your accommodation during the show, please contact the tourist office:
Office de Tourisme du Val d’Argent
86 rue Wilson
F – 68160 Sainte-Marie-aux-Mines

We can help you to find an accommodation with private individuals (houses, flats, B&Bs), but only after you have received your confirmation of location. You just have to contact us by e-mail: info@sainte-marie-mineral.com.

A question? A piece of advice?
→ Do not hesitate to contact us by e-mail : info@sainte-marie-mineral.com.